Return, Refund and Cancellation Policy
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer service on Whatsapp 9925012671. You must contact Customer Service within 24 hours of receipt of the package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.
In case of damage returns, the customer needs to cover the shipping charges incurred while shipping the product to Fayz Electronics from the customer’s place.
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.
To process a defective return/exchange you must request RMA. All returns/exchanges require a Return Merchandise Authorization Number (RMA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RMA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.
In case of defective returns or to avail warranty, the customer needs to cover the shipping charges incurred while shipping the product to Fayz Electronics from the customer’s place.
If you don’t like or don’t want the item:
If you are not satisfied with your purchase, you may (after obtaining a Return Merchandise Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges. Restocking fees* may apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
In case of returns or to avail warranty, the customer needs to cover the shipping charges incurred while shipping the product to Fayz Electronics from the customer’s place.
This 30 day return policy does not apply to Bluray Players.
All Returns/Exchanges require a Return Merchandise Authorization Number (RMA#). Returns without RMA#s will not be accepted. To obtain a Return Merchandise Authorization Number, you must contact Customer Service at 9925012671. All Returns/Exchanges must be double boxed (manufactures box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original merchandise box. There are NO refunds on Special Ordered Products. There are no returns or exchanges on registered performance plans.
In case of Bluray player returns or to avail warranty, the customer needs to cover the shipping charges incurred while shipping the product to Fayz Electronics from the customer’s place.
Please Note:
If your order was shipped for free or at a promotional shipping rate, you will incur the actual “”to and from”” charges upon returning merchandise. You may contact us for actual shipping rates for your order.
In case of returns or to avail warranty, the customer needs to cover the shipping charges incurred while shipping the product to Fayz Electronics from the customer’s place.
Refused and Undeliverable Packages
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of Fayz Electronics, the purchaser is responsible for payment of the full shipping amount. Refused delivery on special order items or large orders will also incur restocking fees.
If the return does not include all original parts, accessories, is missing the UPC label, or is not double boxed, there will be a 20% restocking fee for the missing materials.
If the item is missing original parts or accessories it has to be sold as an open box item with missing parts. Therefore it is necessary to charge a restocking fee.”