Product Support

EXPERIENCING A PROBLEM WITH OUR PRODUCT:

  1. Please refer to the FAQ tab on the product page. We have complied a list of all frequently asked questions to help you understand more about our products. Chances are that you may be able to resolve your problem without having to call our product expert or to send the unit back to us.

  2.  If you still cannot resolve your problem, please email us at [email protected] or WhatsApp us on 9913858860 (No calling support).
    Our category team will get in touch with you in maximum 12-24 hours and help you troubleshoot your issue.

  3. If you are still experiencing problems with your unit after troubleshooting, and our product expert has determined that your unit needs to be repaired or exchanged, we will help you determine if your unit is under Warranty based on the date of purchase.

THE PRODUCT EXPERT WILL THEN GIVE YOU FOLLOWING OPTIONS:

You can send it back to us for repair. (You will need to update them before shipping the unit to them). Please note that in order to have your merchandise repaired and replaced by warranty, you must contact our product expert by email or WhatsApp, and get an RMA number. In India, for support or technical questions, please contact [email protected]

ONCE RMA NUMBER IS ISSUED, YOU WILL BE RESPONSIBLE FOR:

  1. Shipping both ways (it is recommended you ship with insurance, and double box your packages, FAYZ ELECTRONICS is not responsible for lost or damaged packages).
  2. Proof of purchase such as a copy of original receipt, which must have purchase date that falls in the warranty period specified in the Warranty card.
  3. All of the accessories that came with the product package must be sent along with the main unit.
  4. The RMA number issued by our product expert must be written on the mail package, along with return address.

It will take approximately 3 to 4 weeks to process, from the date of receipt. And the repaired, or replacement unit will be delivered to the customer by DTDC. *In order to have your merchandise repaired and replaced by warranty, you must contact our Customer Service representative by WhatsApp or email, and get an RMA number. *If a unit is sent to the Service Center or Factory as a Warranty unit, but is subsequently determined to have out-of-warranty damage according to the Warranty policy, the unit will be considered Out-of-Warranty and Out-of-Warranty charges will apply. *We offer 1 Year Limited Warranty on all of our products. We are not responsible for damages to other products that are not manufactured by us which may have been damaged by our product. PLEASE NOTE: Your warranty card is not considered your receipt. So please be sure to send a copy of all receipts with your units for future warranty work.